Tenant FAQ’s 2018-05-11T21:25:38+00:00

TENANTS FAQ’S

I am planning to move out of the property, what do I need to do?  2018-05-10T03:00:46+00:00

If you are wanting to move out of your property you must complete a 3-Day Notice to Vacate and submit to your Property Manager. Your lease may not be broken unless you have military orders to PCS. If breaking your lease due to military orders then you must submit a copy of the orders along with a Notice to Vacate to your Property Manager. 

As a tenant am I responsible for light bulbs, HVAC filters, CO2/Smoke detector batteries?  2018-05-10T03:00:12+00:00

Yes, up on move in it is the tenant’s responsibility to ensure Smoke & CO2 detectors continue to operate with working batteries. Any non-working light bulbs must be replaced with working bulbs and HVAC filters need to be checked at least every 90 days and replaced as needed. 

What can I expect and how do I prepare for the move out inspection?  2018-05-10T02:59:40+00:00

The best way to prepare for your move out inspection is to review your 30 Day Notice to Vacate form. If you are planning to self-clean the property, make sure that you follow everything on the cleaning standards checklist. Any item missed on the checklist will be subject to a cleaning fee taken from your security deposit. If you are hiring a cleaning company, give them the cleaning standards checklist and ensure that they guarantee their work and collect a receipt that can be submitted to your property manager or left in the home. Any items missed will be the responsibility of the cleaning company if they have guaranteed their work. If you need suggestions on a cleaning company or have questions about the cleaning standards, contact your Property Manager directly. You are also responsible for getting the carpets professionally cleaned by a cleaner with a truck-mounted cleaning unit. The carpet cleaning must be finished at least 24 hours before the inspection to give it time to dry before the inspection. It is important to schedule the carpet cleaning as close to this time as possible so that the carpet does not get dirty again before the inspection. Be sure to replace all non-functioning lights and smoke detector batteries, and replace all HVAC filters and refrigerator filters.

Can I pet-sit for a friend?  2018-05-10T02:59:08+00:00

No. All animals on the property must have approval from the homeowner and pet fees must be paid before an animal is in the home. This also includes having friends over who bring their pets. Any damages that are inflicted on the property by an animal will be paid by the tenant and the tenant will be charged any corresponding pet fees.

I am currently a tenant and I would like to get a pet, what can I do?  2018-05-10T02:58:42+00:00

All animals on the property must receive approval from the homeowner. If you are interested in getting an animal, you must get approval and sign and fill out a pet addendum BEFORE you bring the pet home. It is important to note that there can be NO ANIMALS on the property at any time without consent of the homeowner. This includes pet-sitting for friends and family or having guests over that bring their pets. Any damages that are inflicted on the property by an animal will be paid by the tenant and the tenant will be charged any corresponding pet fees.

How do I set up an online tenant portal?  2018-05-10T02:58:13+00:00

Once your application is approved and you have been selected as a tenant you will be sent a link to set up your tenant portal. 

Where do I pay rent?  2018-05-10T02:57:41+00:00

Rent can be online through online tenant portal. Rent can be paid with a credit card or bank account and can be set up on auto payments. 

What is the process of renting one of the properties Better Properties Lacey manages?  2018-05-10T02:57:17+00:00
  • Upon finding an available rental home one of our Property Managers will schedule a tour with the prospective tenant.
  • Next, the rental application can be completed along with the rental application fee of $40. Once this is submitted, the information will be collected and the prospective tenant will be notified of the decision. Click here to read more about Better Properties Lacey’s rental criteria and instructions.
  • Once the tenant is accepted, a security deposit will be collected and a lease will be fully executed. After a move-in inspection is conducted keys will be given on the designated move in day. 

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